Privacy Policy

1. Information We Collect

We collect information necessary to process orders and provide our services:

• Account information (name, email, password hash)
• Shipping and billing addresses
• Order history and transaction records
• Communication records (contact form submissions, support inquiries)
• Device and usage data (IP address, browser type, pages visited)

2. How We Use Your Information

• Process and fulfill orders
• Provide customer support
• Send transactional emails (order confirmations, shipping updates)
• Prevent fraud and maintain security
• Comply with legal obligations
• Improve our products and services

3. Payment Information

Payment processing is handled by our third-party payment processor (Stripe). HEXXIUM Research does not store, collect, or have access to your complete credit card information. All payment data is processed in compliance with PCI-DSS standards.

4. Data Sharing

We do not sell your personal information. We may share data with:

• Payment processors (to complete transactions)
• Shipping carriers (to deliver orders)
• Law enforcement (when required by law)

5. Data Security

We implement industry-standard security measures including encryption, secure password hashing, and access controls to protect your personal information. However, no method of electronic transmission or storage is 100% secure.

6. Cookies

We use essential cookies to maintain your session and preferences (such as language selection). We do not use third-party tracking cookies for advertising purposes.

7. Your Rights

You have the right to access, correct, or delete your personal data. To exercise these rights, contact us at info@hexxiumresearch.com.

8. Data Retention

We retain order and transaction data for a minimum of 7 years for tax and legal compliance purposes. Account data is retained until you request deletion.

9. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date.

10. Contact

For privacy-related inquiries, contact us at info@hexxiumresearch.com.